Dear Valued Customer,We sincerely apologize for the inconvenience caused by this order. Due to staff changes within our team, the new colleague was unaware that this shipment was handled under the DDP (Delivered Duty Paid) logistics model, which includes full customs clearance and tax payment services. As a result, only the first leg shipping documents were provided to you, and we failed to send the subsequent shipping documents in a timely manner—this was an oversight on our part.Please rest assured that, as you have confirmed, all goods were successfully delivered to you. The shipment was processed under our DDP service, meaning all customs procedures were handled on your behalf, and we covered all import duties, taxes, and related fees.If there are any aspects of our service that did not meet your expectations, please feel free to share your feedback directly with our customer service team. Thank you once again for your cooperation and understanding.

Thank you for your support and recognition. We look forward to working together again soon.